This Privacy Policy describes how Imatic Technologies Limited ("we", "our", or "us") collects, uses, and protects your personal information when you use our applications — Support Assistant Apps (collectively referred to as "the Apps"). By using any of our Apps, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following information:

• Personal Information: such as your name and email address when you create an account, log in, or contact us.
• Usage Data: information about how you interact with our Apps, including access times, device type, and app performance metrics.
• Cookies and Tracking Technologies: used to enhance your experience and for analytics purposes.

2. How We Use Your Information

We use your data to:

• Provide and improve the functionality of our Apps.
• Authenticate users and maintain secure access.
• Send notifications or updates related to app performance or security.
• Analyze usage trends to improve user experience.
• Comply with legal obligations and resolve disputes.

3. Third-Party Services

We use trusted third-party services that may collect information as described in their respective privacy policies:

• Google Analytics (for usage analytics)
• Firebase (for hosting, data storage, and app performance tracking)

These services may collect data such as device identifiers, usage logs, or location (if enabled). We encourage users to review the privacy policies of these providers.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal information.
• Withdraw consent to processing.
• Request data portability or restriction of processing.

You can exercise these rights by contacting us at info@itl.co.tz.

7. Children’s Privacy

Our Apps are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website at https://www.itl.africa/privacy-policy with a new "Effective Date."

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: